Managing by wire

Managing by wire is a management strategy in which managers rely on their company’s “information representation” generated by computers such as databases and software instead of on detailed commands.

It was presented by Stephan H. Haeckel and Richard L. Nolan in a 1993 Harvard Business Review article. The authors chose the term “managing by wire” as an analogue to the fly-by-wire concept for jets. SAP SE, Aetna, Mrs. Fields Cookies, and Brooklyn Union Gas have done “managing by wire”. Continue reading “Managing by wire”